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How to Buy
Delivery schedule
Basic policy: before 12PM order we will deliver to SAGAWA at that day.
(From Monday to Friday, except for weekend and holiday)
-> SAGAWA's actual delivery schedule will be reported by
Tracking number. Please check it.

Free shipping over 8,888JPY excluding Hokkaido and Okinawa area. In case of including frozen product, we will ship by frozen logistics. (Free shipping only applied for 100size box. if over 100size box, we will notice customer before shipping to add charge).

Packing For Bawang Merah or other procucts are not strong with low temperature: For free shipping if your order contains frozen item(s), we will ship as frozen.If you want to make separated delivery between Frozen and Dry products,please let us know before order by chat or email. We will make special order for you. (One of cheaper delivery fee will be charged in this case).

In some exception case, we will cancel Free shipping service 
1) Bulk order (too much same products in one order)
   We may charge shipping fee by carton unit
2) too much fragile products
   We may charge fragile packaging fee
3) Some other cases that AL STORE KOBE granted to charge additional shipping fee


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